ITIL: Portfolio Management

Tech Notes
4 min readSep 2, 2023

The purpose of the portfolio management practice is to ensure that the organization has the right mix of programs, projects, products, and services to execute the organization's strategy within its funding and resource constraints.

Portfolio management is a coordinated collection of strategic decisions that together enable the most effective balance of organizational change and business as usual. Portfolio management achieves this through the following activities:

Activities of Portfolio Management

  • Plan: Decisions regarding change at the portfolio level cause the initiation of organizational change management to support an approved initiative.
    Improve: Without proper organizational change management, improvement cannot be sustained.
    Engage: The organizational change management practice actively engages with stakeholders at all stages of a change.
    Design and Transition: Organizational change management is essential for the deployment of a new service or a significant change to an existing one.
    Obtain/Build: Organizational change management ensures engagement and cooperation within and across projects.
    Deliver and Support: Organizational change management continues during live operations and support to ensure that the change has been adopted and is sustained.

Key Message

The purpose of the portfolio management practice is to ensure that the organization has the right mix of programmes, projects, products, and services to execute the organization’s strategy within its funding and resource constraints.

Portfolio management is a coordinated collection of strategic decisions that together enable the most effective balance of organizational change and business as usual. Portfolio management achieves this through the following activities:

• Developing and applying a systematic framework to define and deliver a portfolio of products, services, programmes, and projects in support of specific strategies and objectives.

• Clearly defining products and services and linking them to the achievement of agreed outcomes, thus ensuring that all activities in the service value chain are aligned with value definition and the related CSFs.

• Evaluating and prioritizing incoming product, service, or project proposals and other change initiatives, based on resource constraints, existing commitments, and the organization’s…

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